Sales Policy for Silverhato
Effective Date: January 3, 2025
At Silverhato, we are committed to providing a transparent and customer-friendly sales experience. This Sales Policy outlines the terms and conditions governing purchases, payments, shipping, and related processes to ensure clarity and satisfaction.
Pricing and Availability
- Transparent Pricing: All product prices are displayed clearly on our website. Prices are inclusive of applicable taxes unless stated otherwise.
- Promotions and Discounts: Discounts and promotional offers are subject to terms and conditions specified on our website.
- Availability: Products are subject to availability. In case of stock issues, you will be informed promptly, and alternatives or refunds will be offered.
Payment Terms
- Accepted Payment Methods: We accept major credit cards, debit cards, and online payment methods.
- Secure Transactions: Payments are processed through secure channels to protect your financial information.
- Order Confirmation: An order is considered confirmed only after payment is successfully processed.
Shipping and Delivery
- Processing Time: Orders are processed within 1-3 business days of confirmation.
- Shipping Options: We offer standard and expedited shipping services, with estimated delivery times provided at checkout.
- Shipping Charges: Shipping fees are calculated based on your location and order weight. Free shipping may apply for qualifying orders.
- Tracking Information: Once shipped, you will receive a tracking number to monitor your order’s progress.
Order Cancellation
- Cancellation Request: Orders can be canceled within 24 hours of placement by contacting our support team.
- Refund for Canceled Orders: Payments for canceled orders will be refunded in full within 7-10 business days.
Warranty and Support
- Product Warranty: All products come with a manufacturer’s warranty covering defects in materials and workmanship. Warranty details vary by product.
- Support Services: Our customer support team is available to assist with technical issues and warranty claims.
Customer Responsibilities
- Accurate Information: Ensure that your shipping address and contact information are accurate to avoid delivery delays.
- Compliance: By making a purchase, you agree to comply with the terms of this Sales Policy.
Contact Us
If you have any questions or need assistance regarding your purchase, feel free to contact us:
- Email: info@silverhato.net
- Phone: (662) 332-7532
- Address: 216 Orlando St, Greenville, Mississippi
Thank you for choosing Silverhato. We are dedicated to providing premium computer accessories and a seamless shopping experience tailored to your needs.