Shipping Policy for Silverhato

Effective Date: January 3, 2025

At Silverhato, we are dedicated to ensuring a smooth and reliable delivery process for all our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through silverhato.net.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is successfully received.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information.

Shipping Options and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • International Shipping: Delivery times vary depending on the destination.

Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing for international orders.

Shipping Costs

  • Shipping fees are calculated based on the weight, size, and destination of your order.
  • Orders exceeding a specific value may qualify for free shipping promotions, as indicated on our website.

Tracking Your Order

  • Once your order has been shipped, a tracking number will be sent to your registered email address.
  • You can use this number to monitor the status and estimated delivery date of your shipment.

Shipping Restrictions

  • We currently ship to most locations worldwide. However, certain remote areas or countries may be excluded due to logistical constraints.
  • Customers are responsible for ensuring the shipping address provided is accurate. Incorrect or incomplete addresses may lead to delivery delays or additional fees.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately at info@silverhato.net or (662) 332-7532.
  • We will work with the shipping carrier to resolve the issue and may offer a replacement or refund, depending on the situation.

Returns and Refunds for Shipping Issues

If your order is delayed, undelivered, or arrives damaged, our Refund and Returns Policy will apply. Please contact our support team for assistance.

Contact Us

For inquiries regarding shipping, please reach out to us:

  • Email: info@silverhato.net
  • Phone: (662) 332-7532
  • Address: 216 Orlando St, Greenville, Mississippi

Thank you for choosing Silverhato. We are committed to providing reliable shipping and excellent service to ensure your satisfaction.