Refund and Returns Policy for Silverhato
Effective Date: January 3, 2025
At Silverhato, we strive to ensure your satisfaction with every purchase. Our Refund and Returns Policy outlines the conditions under which refunds, exchanges, and returns are accepted to provide a seamless shopping experience.
Refund and Return Eligibility
We accept returns and refunds under the following conditions:
- Product Condition: Items must be returned in their original condition, unused, and with all tags, packaging, and accessories included.
- Time Frame: Returns must be initiated within 30 days of the delivery date.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse or improper handling.
- Items purchased on clearance or marked as “Final Sale.”
- Digital or downloadable products.
Refund Process
- Inspection: Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria.
- Approval: If approved, the refund will be processed within 7-10 business days to the original payment method.
- Notification: You will be notified via email once the refund has been issued.
Exchange Policy
Exchanges are available for defective or damaged items. To request an exchange:
- Contact our support team within 7 days of receiving the item.
- Provide details and images of the defective product.
- Once approved, we will ship a replacement at no additional cost.
How to Initiate a Return or Refund
To start a return or refund process:
- Email us at info@silverhato.net with your order details.
- Include a description of the issue and any relevant images for quicker resolution.
- Ship the product to:
Silverhato
216 Orlando St, Greenville, Mississippi
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- For defective items, a prepaid return label will be provided.
Contact Us
For questions or assistance regarding our Refund and Returns Policy, please reach out to us:
- Email: info@silverhato.net
- Phone: (662) 332-7532
- Address: 216 Orlando St, Greenville, Mississippi
At Silverhato, we value your trust and are dedicated to resolving any issues promptly and fairly. Thank you for choosing us for your premium computer accessory needs.